Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to provide you with the best products and services. Please read our Return and Refund Policy carefully before making a purchase.

1. General Policy We do not typically accept returns or issue refunds. However, we understand that exceptional circumstances may arise. To address such cases, we have a ticket-based resolution system in place.

2. Eligible Cases for Review Returns or refunds may be considered under the following circumstances:

  • Wrong Product Delivered: If the product you received does not match your order.
  • Damaged Shipment: If the product arrives damaged or defective.

3. Ticket-Based Resolution System If you experience any of the above issues, please follow these steps:

  1. Raise a Ticket: Submit a request through our support portal with a detailed description of the issue.
  2. Provide Supporting Evidence: Attach clear photos or videos of the product, packaging, and any other relevant details.

4. Response Time Our support team aims to review and respond to all tickets within 1-2 business days. Please note:

  • Our business hours are Monday to Friday.
  • We are closed on Saturdays, Sundays, and public holidays.

5. Resolution Process After reviewing your ticket, our team will determine the appropriate action, which may include:

  • Issuing a refund.
  • Replacing the product.
  • Providing store credit.

6. Conditions

  • Tickets must be raised within 7 days of receiving the product.
  • Products must not be used or altered in any way.

7. Exclusions We cannot process returns or refunds for reasons such as:

  • Change of mind.
  • Minor variations in color, size, or design due to display settings or manufacturing processes.

8. Contact Us If you have any questions or need further assistance, please contact our support team via our support portal.

By shopping with us, you agree to the terms outlined in this policy. We appreciate your understanding and cooperation.